Cancellation and Withdrawal Notice

No Statutory Right of Withdrawal

For contracts relating to accommodation services on a specific date or period, no statutory right of withdrawal exists (Art. 16(l) of Directive 2011/83/EU and the corresponding national implementing provisions, e.g. in Malta the Consumer Rights Regulations, in Germany § 312g(2) no. 9 BGB). Your booking is therefore binding upon completion of payment with the booking partner.

Who Carries Out the Booking and Cancellation

Sam White Ltd. operates 2Travel as a software platform. Booking, payment, cancellation, and refund are handled by the respective booking partner and the accommodation. Our software transmits your cancellation to the booking partner and displays their confirmation to you.

Cancellation Policy of the Accommodation

In place of a right of withdrawal, the cancellation policy of the respective accommodation applies. It is shown to you before booking in the offer, on the payment page, in the booking confirmation, and in your account.

• "Free cancellation until …": You may cancel at no charge up to the specified time (local time of the accommodation). The full amount will be refunded by the booking partner.
• After that point, the cancellation fee shown will apply — typically the cost of the first night or the entire stay.
• "Non-refundable": These rates are lower-priced but cannot be cancelled or amended free of charge.

How to Cancel

Open the booking in your account and select "Cancel booking", or ask the support chat to do so. Before the cancellation is carried out, we will show you the costs involved and ask for your confirmation. The cancellation is transmitted to the booking partner; you will then receive a cancellation confirmation by email.

Refunds

Refunds are initiated by the booking partner to the original payment method used. Depending on your bank, the credit typically takes 5 to 10 business days from the date of cancellation. Sam White does not collect payments and is therefore unable to process refunds itself, but will assist you with any enquiries directed to the booking partner.

No-Show

If you fail to arrive without cancelling, the accommodation will charge the amount stipulated in the terms and conditions — usually the full cost of the stay.

Changes by the Accommodation

Should the accommodation exceptionally be unable to fulfil a confirmed booking, we will notify you without delay. The booking partner will either refund the amount paid in full or offer you a comparable alternative.