Frequently asked questions about 2Travel
2Travel is a members-only hotel platform: registered users book more than 2 million properties in over 190 countries at up to 25 % below the public hotel price. Here are the answers to the most common questions.
Where do I find my booking confirmation?
Under “Bookings” you see all your trips. Tap a booking to find the booking number, confirmation code and the property’s contact details. We also e-mailed you the confirmation.
Can I cancel my booking free of charge?
That depends on the rate you booked. The exact cancellation policy and deadline are shown on your booking’s detail page. Until the deadline you cancel there for free with one tap.
When will I get my refund after cancelling?
The refund goes back automatically to the payment method you used. Depending on your bank this usually takes 5 to 10 business days.
I will arrive late – do I need to tell the hotel?
Yes, ideally. Message the property via “Request to the property” on your booking or ask in the live chat – we forward it.
Can I change the guest name or the dates?
Name changes and date requests are arranged directly with the property. Tell us in the live chat which change you need – we get back to you with the answer.
Why do I see lower prices as a member?
Our member prices are below the public hotel prices. We show your saving on every booking as an amount and as a percentage of your booking price.
Are taxes and fees included in the price?
The total shown includes all taxes and fees payable in advance. Charges due at the property (e.g. city tax) are listed separately on your booking.